Sportix Terms of Use

Welcome to Sportix.

These Terms of Use (the “Terms”) set out the rights, obligations and responsibilities of users when accessing, registering an account and using the products, services and features provided on the Sportix platform (the “Platform”).

By accessing, registering an account or using any feature of Sportix, you confirm that you have read, understood and agree to be bound by these Terms, together with the other policies and regulations published by Sportix from time to time.

If you do not agree with any part of these Terms, please do not continue to use the Platform.

1. About Sportix

Sportix is a technology platform for the sports ecosystem, helping users find, connect and take part in sports activities.

From time to time, Sportix may provide or support groups of features including, but not limited to:

• Creating and managing player profiles;
• Searching for and connecting with players;
• Creating, registering for and managing tournaments;
• Tracking schedules, results and achievements;
• A ranking system and/or player competency ratings;
• Searching for and booking sports courts;
• Managing venues, branches, court schedules and bookings for venue owners;
• Managing clubs, communities, coaches, training programs and other sports activities;
• Other services, features and products introduced by Sportix from time to time.

Sportix has the right to change, add, suspend or remove part or all of the Platform’s features according to operational and product development needs.

2. Definitions

“Sportix”, “We”, “the Platform” means the system, website, applications, products and services operated by Sportix.

“User” means an individual who accesses or uses Sportix.

“Player” means a User who uses Sportix to create a profile, search, connect or take part in sports activities.

“Venue Owner” means an individual or organization that uses Sportix to manage venues, branches, pricing, bookings and customers.

“Organizer” means an individual or organization that uses Sportix to create and run tournaments or sports events.

“Content” includes information, images, videos, text, data, match results, reviews, comments and other data created, uploaded or provided by Users on Sportix.

“Third-party service” means products, services or platforms provided by a third party that may be integrated with or used alongside Sportix.

3. User accounts

3.1. Account registration

Some features of Sportix may require Users to register an account.

Users are responsible for:

• Providing accurate, complete and up-to-date information;
• Using personal information lawfully;
• Keeping sign-in credentials secure;
• Not letting others use their account where that use could affect Sportix or other Users;
• Notifying Sportix when they discover unauthorized access to or use of their account.

Users are responsible for activities arising from their account, unless they can show that the activity occurred due to a fault in the Sportix system.

3.2. One person – one account

Users must not intentionally create multiple accounts in order to:

• Commit fraud in tournaments;
• Manipulate rankings or achievement data;
• Evade account suspension or restriction;
• Receive benefits multiple times contrary to the rules;
• Engage in other conduct affecting the fairness or safety of the system.

Sportix has the right to verify, restrict or suspend accounts that show signs of violation.

4. Using Sportix

Users may use Sportix for lawful purposes consistent with the Platform’s functions.

Users must not:

• Use Sportix to commit unlawful acts;
• Impersonate others;
• Provide false or misleading information;
• Intrude into, damage or attempt to bypass Sportix security mechanisms;
• Use bots, scripts or automated tools to affect the Platform’s operation;
• Interfere with or manipulate results, standings, ELO or match data;
• Collect, exploit or use other Users’ data without permission;
• Post fraudulent, spam, offensive, threatening content or content that infringes the rights of others;
• Use Sportix to commit fraud in transactions, bookings or tournaments;
• Engage in any conduct that could affect the stability, safety or reputation of Sportix.

5. Player profiles

Users may create a Player profile on Sportix.

Profile information may include:

• Full name;
• Avatar;
• Sport;
• Skill level or grade;
• Achievements;
• Match history;
• Ranking or rating;
• Other sports activity information.

Users are responsible for the accuracy of the information they provide.

Sportix has the right to adjust, hide or require verification of information if it detects signs of falsification or inaccuracy, or information that affects the transparency of the system.

6. Tournaments and sports events

Sportix may provide tools for Organizers to create and manage tournaments.

Organizers are responsible for:

• Tournament information;
• Rules and regulations;
• Participation conditions;
• Registration fees;
• Match schedules;
• Scoring methods;
• Match results;
• The tournament’s cancellation, refund and complaint-handling policies;
• Ensuring the tournament is organized in accordance with the law and related regulations.

Sportix provides technology tools to support tournament operations and does not automatically become the organizer or the party directly responsible for every actual activity of the tournament.

Where a tournament is organized directly by Sportix, the tournament’s specific conditions will be published together with the registration information and apply in addition.

6.1. Results and rankings

Results, standings, achievements and player competency metrics may be recorded on Sportix based on match data and the rules of each system.

Sportix has the right to adjust data when it detects:

• Incorrect result entry;
• A cancelled match;
• A result determined to be fraudulent;
• Incorrectly recorded data;
• Or other cases affecting the accuracy of the system.

7. Court booking and on-site services

Sportix may provide features to search for and book courts from Venue Owners participating in the Platform.

Venue information may include:

• Location;
• Court type;
• Operating hours;
• Rental price;
• Court availability;
• Included services;
• The policy for booking, cancelling or changing bookings.

This information may be configured by the Venue Owner and may change from time to time.

7.1. Bookings

Depending on each venue’s configuration, a booking may be:

• Confirmed instantly;
• Awaiting approval by the Venue Owner/staff;
• Held for a certain period;
• Cancelled, declined or expired.

A booking is only considered confirmed when the system or the Venue Owner shows the corresponding status.

7.2. Price and payment

The price shown at the time the User makes a booking may be calculated based on court type, duration of use and the pricing configured by the Venue Owner.

Where a booking has been confirmed, the price applicable to the booking follows the booking confirmation, unless there is a valid adjustment under the service policy.

Payment methods may include payment at the venue, bank transfer, deposit or other electronic payment methods depending on the service.

7.3. Cancelling and changing bookings

Users must comply with the cancellation, rescheduling and refund policy applicable to each Venue Owner.

Sportix may display or help implement this policy but is not responsible in place of the Venue Owner for providing sports court services, except where Sportix directly provides that service.

8. Responsibilities of Venue Owners

Venue Owners are responsible for:

• The accuracy of the Venue Owner’s information;
• Venue and branch information;
• Operating hours;
• Pricing;
• Court availability;
• Confirming, cancelling or changing bookings;
• The quality of facilities;
• Services provided at the venue;
• Refund or compensation policies published by the Venue Owner;
• Compliance with the law in providing the service.

Venue Owners must not use Sportix to provide misleading information, commit fraud or collect User information contrary to regulations.

9. User-generated content

Users may post content on Sportix, including images, videos, articles, comments, tournament information, venue information or other content.

Users warrant that the content they provide:

• Does not violate the law;
• Does not infringe the legal rights and interests of third parties;
• Does not infringe intellectual property rights;
• Does not contain malware or content capable of affecting the system;
• Does not contain false or intentionally misleading information.

Users are responsible for the content they create or provide.

Sportix has the right to hide, delete or limit the visibility of content that violates the Terms or shows signs of violating the law.

10. Sportix content and data

The components of Sportix, including but not limited to:

• The Sportix name and brand;
• Logo;
• Interface;
• Design;
• Software;
• Source code;
• Databases;
• Content created by Sportix;
• Algorithm systems;
• The ranking system and other technology components;

are owned by or lawfully used by Sportix or parties that license them to Sportix.

Users must not copy, modify, distribute, sell, rent, reverse engineer or exploit these components without Sportix’s written permission or unless otherwise provided by law.

11. Reviews, comments and community content

Sportix may allow Users to review, comment on or share experiences about players, venues, tournaments or services.

Users must ensure this content is truthful and not intended to:

• Defame or insult;
• Threaten;
• Extort;
• Advertise unlawfully;
• Create fake reviews;
• Manipulate reputation or rankings.

Sportix has the right to moderate or remove violating content.

12. Privacy and personal data

Sportix may collect and process personal data necessary to:

• Create and maintain accounts;
• Provide services;
• Process bookings;
• Manage tournaments;
• Authenticate Users;
• Improve the product;
• Ensure system safety;
• Prevent fraud;
• Provide support and resolve complaints;
• Fulfill legal obligations.

The collection, use, storage and protection of personal data are carried out in accordance with the Sportix Personal Data Protection/Privacy Policy published on the Platform.

Where necessary, Users may be asked to confirm their consent for each data processing purpose in accordance with the law.

13. Third-party services

Sportix may integrate or link with third-party services, including but not limited to:

• Payment services;
• Map services;
• Authentication services;
• Email, SMS or notification services;
• Storage services;
• Other supporting platforms or tools.

The use of third-party services may be governed by the provider’s own terms and policies.

To the extent permitted by law, Sportix is not responsible for changes, interruptions or incidents arising entirely from a third party’s system.

14. Accuracy and continuity of service

Sportix endeavors to keep the Platform operating stably and safely.

However, Users understand that some services may be interrupted due to:

• System maintenance;
• Software upgrades;
• Infrastructure incidents;
• Network incidents;
• Incidents from third-party service providers;
• Force majeure events;
• Or other causes beyond Sportix’s reasonable control.

Sportix will endeavor to resolve incidents within a reasonable time.

15. Limitation of liability

To the extent permitted by law, Sportix is not responsible for damage arising from:

• Incorrect or incomplete information provided by Users;
• The conduct of other Users;
• The actual quality of venues or services provided by Venue Owners;
• Disputes between Players and Organizers;
• Disputes between Players and Venue Owners;
• Users’ failure to comply with tournament rules or Venue Owner policies;
• Transactions carried out directly between Users and third parties;
• Events beyond Sportix’s reasonable control.

This clause is not intended to exclude or limit any liability that Sportix is not permitted to exclude or limit under the law.

16. Fraud prevention

Sportix has the right to apply technical and operational measures to detect and prevent:

• Creating fake accounts;
• Manipulating results;
• Tournament fraud;
• Manipulating rankings;
• Spam;
• Booking abuse;
• Abuse of promotional programs;
• Fraudulent payments;
• Unauthorized use of the system.

Depending on the severity of the violation, Sportix may:

• Issue warnings;
• Restrict features;
• Cancel bookings;
• Cancel tournament registrations;
• Adjust data;
• Temporarily suspend accounts;
• Suspend accounts;
• Or apply other necessary measures.

17. Suspending or terminating accounts

Sportix has the right to suspend or terminate an account where the User:

• Violates the Terms;
• Violates the law;
• Engages in fraudulent conduct;
• Seriously affects the system;
• Poses a risk to other Users;
• Provides false information;
• Or uses the Platform for unlawful purposes.

Users may request account closure through the methods published by Sportix.

Closing an account does not automatically extinguish obligations or responsibilities that arose before the account was closed.

18. Complaints and dispute resolution

Users may send support requests or complaints to Sportix through the official contact channels published on the Platform.

When submitting a complaint, Users should provide:

• Full name;
• Account information;
• Booking or tournament code, if any;
• The content of the matter;
• Relevant documents or evidence.

Sportix will receive and handle complaints within the scope of its responsibility.

For disputes arising directly between a User and a Venue Owner, Organizer or other service provider, Sportix may help provide information or coordinate resolution to an appropriate extent but is not automatically a party to the dispute or responsible in place of those parties.

19. Changes to the Terms

Sportix has the right to amend or supplement these Terms to:

• Adapt to product changes;
• Add new services;
• Improve safety and experience;
• Meet legal requirements;
• Or serve the Platform’s operational needs.

The new version will be published on Sportix and takes effect from the time it is notified, unless otherwise provided.

Continued use of Sportix after the new Terms take effect is deemed to be the User’s continued acceptance of the new Terms, to the extent permitted by law.

20. Governing law

These Terms are governed by and construed in accordance with Vietnamese law.

Matters not provided for in these Terms will be governed by current legal regulations and the related policies published by Sportix.

21. Operating entity and contact

The Sportix Platform is currently developed and operated by the Sportix individual/development team.

As of the effective date of these Terms, Sportix is not operated under a separate corporate legal entity.

For personal data processing activities where Sportix directly determines the purposes and methods of processing, Sportix fulfills its personal data protection responsibilities under applicable law.

Platform name:

Sportix

Website:

https://sportix.vn

Support email:

[email protected]

Contact email for personal data:

[email protected]

When the entity operating Sportix is established or transfers to another legal entity, information about the operating entity will be updated in these Terms.

22. Effect

These Terms take effect on 29/08/2026 and apply to Users who use Sportix from the time the Terms take effect.